Sears Headquarters

 Sears Corporate Office and Headquarters.

This page lists a wealth of corporate information related to department store chain Sears Roebuck & Co.

Here you will find contact details for the company’s headquarters address and phone numbers, the executive team, ways to contact Customer Services or file a complaint, career information, and more.

About Sears.

Sears Roenuck & Co was founded in 1886 in Chicago, and it has since become one of the United States’ leading names of the retail industry. The company started out offering mail order services to customers in rural areas, and took its name from its founder, Richard Warren Sears. Over the following 10 years, the company’s catalog continued to expand, and demand led to the first Sears being open in 1925.

Currently, Sears has nearly 800 stores across the United States, Canada, and Mexico.

Sears Corporate Office Contacts.

To contact Sears’ headquarters, use the phone or fax numbers listed below, or send a letter to the company’s corporate address.

  • Sears Headquarters Phone Number: +1-847-286-2500
  • Sears Headquarters Fax Number: +1-847-286-4511
  • Phone Line Hours: Monday through Friday, from 9 a.m. to 5 p.m. (Central Time)

 

Sears Headquarters Address:

Sears Corporate Office

3333 Beverly Rd. Hoffman Estates, 60179, Illinois

USA

Sears Executive Team.

Full list of the key leaders at Sears Roebuck & Co.

  • Edward S. Lampert, CEO and Chairman of the Board
  • Jeffrey A. Balagna, Executive Vice President
  • Kristin M. Coleman, General Counsel, Senior Vice President, and Corporate Secretary
  • Jason M. Hollar, Chief Financial Officer
  • Robert A. Riecker, Controller & Head of Capital Market Activities
  • Leena Munjal, Senior Vice President (Customer Experience & Integrated Retail)
  • Girish Lakshman, President (Fulfillment & Supply Chain and Sourcing)
  • David Pastrana Benito, President (Apparel)
  • Kurt Staelens, President (Home & Footwear)
  • Stephan Zoll, President (Online)
  • James Politeski, President (Home Appliances & Consumer Electronics)
  • Eric D. Jaffe, Senior Vice President for Shop Your Way
  • Joelle Maher, President and Chief Member Officer (Sears)
  • Alasdair James, Chief Member Officer and President for Kmart

Sears Board of Directors:

  • Edward S. Lampert
  • Cesar L. Alvarez
  • Bruce R. Berkowitz
  • Paul G. DePodesta
  • Alesia J. Haas
  • Kunal S. Kamlani
  • William C. Kunkler III
  • Steven T. Mnuchin
  • Ann N. Reese
  • Thomas J. Tisch

Sears Careers and Jobs.

If you are considering a career at Sears, you may find detailed information at the company’s dedicated jobs site. The Careers webpage allows you to browse through all the opportunities available at Sears Holdings, from retail vacancies to positions at the corporate headquarters.

Job listings can be filtered down by category and location, and the site also offers information about the company’s internships, college, and veteran programs.

Alternatively, you can look up recently posted job vacancies at Sears’ LinkedIn page.

How to Complain to Sears.

The Sears Customer Service Team is available by calling 1-800-549-4505.

There is also a dedicated phone line for Spanish-speaking customers on 1-800-377-8634.

A Customer Service Twitter page has been set up to help Sears members get their complaints processed. Tweet your complaints or questions at the Twitter handle: @searscares.

To give feedback, you can visit the Sears Customer Service Page and type in ‘Feedback’ in the box. A new window will open. Click on the ‘Feedback’ link and another window will pop up that logs your contact details and time of complaint.

A Sears Live Chat option is also available. Click on ‘Chat’ in the top right corner of the Sears Homepage and a Chat window will open. Choose existing order or new order support and enter your name and email. The Sears Live Chat works excellently and is probably the fastest and easiest way to deal with an issue or complaint. The Sears Chat Service is open from 6am CST to 11 pm CST seven days a week.

Other Sears Resources.

Below you will find more information on Sears, including ways to find online help, social media links, and more.

Please share your experiences with Sears, or Sears complaints, in the comment section.

Sears Headquarters
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3 Comments on Sears Headquarters

  1. I will never buy anything from SEARS.ca. The online system has a big problem. They charged an “unable” to process order and even delivered it. When I asked for a refund. They need me to drive the products back to the store. It took two months for me to get the refund. And they refund me without the shipping and handling fee. But originally, it was the system error to make the order out from their warehouse!!!!!!!!!! The story has not end yet. Their system had error again on Jan 1, 2017. They sent me an email saying that my order is placed with the same order number that I had refund. They charged me again and refund me after a few days with any phone call or email to explain. But then, the refund was $5 less due to the NON-REFUNDABLE shipping and handling fee. What? The error is them not us!!!!!!!!!!!!!!!! I called the customer line for more than 10 times to repeatedly explain and, as expected, every representative was nice but unable to help much. Now, I was asked to give my bank record to prove that I was charged and refunded without the shipping and handling fee. The representative said it was easy to do and encouraged me to do so. I will do it and give it a try. But I cannot trust SEARS.ca anymore.

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  2. I am furious.I just want a manager to call me like I have requested 10 times already I want Sears to pick up this washing machine and I will never ever do business with Sears again my family has been without a washing machine and dryer for over a month now because of Sears. First off I got the wrong dryer delivered. Second the delivery man told me it would take me tops a few days to get the correct one delivered. I was told to call a specific number and they would deliver me my new dryer. I called that number and the representative on the phone said my dryer was going to be on the way they would call me in a day or two. I waited a week and was furious because I explained to the representative that we don’t have a washer and dryer and they said it would be taken care of. I then called my local Sears and had a supervisor over there make phone calls for me to figure out my situation. She went ahead and made phone calls and said a specific person was going to be calling me in to get my dryer delivered. I waited another week and nobody called me. Here I am a month later with no washer and dryer nobody called me back and nobody helping me!!! I am absolutely furious! Once again I need a manager to call me and I want this washer and dryer picked up I Bought my washer and dryer on Black Friday that’s how long it has been!!!!! I have never ever experienced something like this in my life before. I will be calling the Better Business Bureau yelp and anyone else I can get a hold of to express this absurd situation!! AS OF THIS MOMENT IM CALLING MY LOCAL STORE AND HITTING ZERO AND NO ONE IS PICKING UP!!!!

    JOSH ATKINSON

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