Verizon Headquarters

Verizon Headquarters.

Here’s a comprehensive list of information and resources pertaining to US telecommunications provider Verizon, including the corporate office contact details and a wealth of resources for clients, investors, and members of the public.

See the Verizon headquarters mailing address, phone numbers and full Executive Team. Learn how best to contact and complain to the Verizon customer service.

You can also add praise or complaints about Verizon in the comment section.

About Verizon.

Verizon is one of the largest telecommunications providers in the United States. The company was founded in 1983, although it was initially named Bell Atlantic and only provided coverage to New York, New Jersey, and other states in the East Coast.

The company was renamed Verizon in 2000 following a merger with GTE, and that year Verizon began to offer cell phone services too.


 

Currently, Verizon offers mobile and fixed phone services, broadband and fiber optic Internet, and TV. Mobile services are handled via the company’s subsidiary, Verizon Wireless. The company has over 140 million customers (mobile services), nearly 6 million video subscribers, and 7 million fiber optic clients, including their business and enterprise customers.

Verizon Corporate Office Contacts.

Please find Verizon’s headquarters contact details (phone, address, and fax number) below:

Verizon Headquarters Phone Number.
+1-212-395-1000

Verizon Headquarters Switchboard Hours.
Monday to Friday, from 9 a.m. to 5 p.m. (EST)
Verizon Headquarters Fax Number.
+1-212-517-1897
Verizon Communications Inc. Headquarters Address.
140 West Street
New York,NY, 10007.
USA.
Verizon Executive Headquarters Address (Board of Directors).
Verizon Corporate Office.
1095 Avenue of the Americas
8th floor
New York, NY 10036
Verizon Headquarters Address (Operations).
Verizon Operations
1 Verizon Way
Basking Ridge, NJ, 07920.
USA

Verizon Corporate Office Email.

If you want to email the Verizon corporate team directly, Verizon actually provides this option, at least on paper.  Visit the Verizon Leadership page and click on the ‘Contact’ link below each key leader. An email form will appear where you can state your name, contacts details and your complaint or issue.

Verizon headquarters
The Verizon Corporate Office buildings in New York. The building on the left (1095 Avenue of the Americas) houses the executive team on two floors, and the building on the right (140 West Street) houses other headquarters and communications staff, on the lower 10 floors. The top 22 floors has been redeveloped for condominiums.

Verizon Executive Team.

This the full leadership team at Verizon Communications.

  • Lowell McAdam, CEO
  • John Stratton, Executive Vice President & Global Enterprise President
  • Roy Chestnutt, Executive Vice President
  • Roger Gurnani, Executive Vice President
  • Daniel Mead, Executive Vice President
  • Anthony Melone, Executive Vice President
  • Randal Milch, Executive Vice President
  • Marni Walden, Executive Vice President
  • Marc Reed, Executive Vice President & CAO
  • Francis Shammo, Executive Vice President & CFO
  • Nancy Clark, Senior Vice President
  • Matthew Ellis, Senior Vice President
  • William Horton, Jr., Senior Vice President
  • Shane Sanders, Senior Vice President
  • Anthony Skiadas, Senior Vice President
  • Michael Stefanski, Senior Vice President
  • W.R. Mudge, Consumer Markets President
  • Rose Stuckey Kirk, Verizon Foundation President & Vice President

Verizon Board of Directors:

  • Lowell C. McAdam, Chairman
  • Shellye L. Archambeau
  • Mark T. Bertolini
  • Richard L. Carrion
  • Melanie L. Healey
  • Frances Keeth
  • Karl-Ludwig Kley
  • Donald T. Nicolaisen
  • Clarence Otis, Jr.
  • Rodney E. Slater
  • Kathryn A. Tesija
  • Gregory D. Wasson
  • Gregory G. Weaver

Verizon Careers and Jobs.

The company’s career’s page lists current opportunities in various areas and describes what you can expect from working for Verizon. There are also dedicated programs for military veterans and college students.

Additional job listings can be found at Verizon’s LinkedIn Jobs page.

How to complain to Verizon.

To receive immediate response to your complaints, call Verizon’s Customer Service number on 1-800-922-0240. Lines are open 24/7.

For complaints about wireless services, call 1611 from your device or contact the Verizon Wireless Support Team on Twitter, which is available 24/7 and also in Spanish. Verizon also has another very active Twitter Support account at Verizon Support. Tweet at the handle @VerizonSupport for general questions, or at @VZWSupport for questions and complaints regarding Verizon Wireless accounts.

To complain in writing, you can send a letter to the company’s headquarters or the Customer Service mailing address, which is Verizon Correspondence Team, P.O. Box 5029, Wallingford, CT, 06492.

For frequently asked questions, it is often faster to visit the Verizon Forums page. On this community forum, you can ask questions and view previous answers from other Verzon customers and Verizon respresentatives. Use the search function before asking a question.

A Feedback Page is also available that enable you to provide feedback in seconds.

Other Verizon Resources.

Below is a list of helpful links and contact details that may be useful to new and existing customers, potential investors, and media professionals.

Please share your experiences with, or complaints about, Verizon FiOS and Verizon Wireless, in the comment section.

Verizon Headquarters
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13 Comments on Verizon Headquarters

  1. Anyone else get mislead by Verizon’s month to month deal thinking it was prepaid? I was under the impression that it was prepaid when I signed up but after my first month I was told it was postpaid. Now I’m being charge twice as much as what i thought I would. I cancelled and change to prepaid right after the first month but verizon refuses to adjust my bill and wants me to pay for the 2nd month in advance because it’s postpaid. I was mislead. My email invoice said month to month contract witch I took to mean prepaid. I just want verizon to be reasonable. I’m willing to pay for the month that i use but I shouldn’t have to pay for the 2nd month that i only used 7 days of and cancelled once I found out.

    Like or Dislike: Thumb up 1 Thumb down 0

  2. I purchased an Iphone in December for $299 with a 2 year contract. I decided to exchange it for a different color and was told I could do this up until January 14, 2017. I called to exchange it January 5, 2017 and was told it would be a $35 charge. I gave my credit card number to cover the charge. I was told I would receive an email confirming the exchange and I would have to agree to the terms before I would receive the new phone. I did and to my surprise I was charged not only the $35 but an additional $31. I called to inquire and was told it was the monthly fee for the next 2 years to pay for my phone and that Verizon no longer did 2 year contracts. I explained I had already paid for the phone and had a contract. I was told that when I exchanged the phone the contract was changed. I explained I paid for the phone already and you can not charge me for a phone that I now own. I made repeated calls lasting 45-60 minutes each time and was promised each time the problem would be fixed. I called for the 5th time yesterday and was told there is nothing they can do and I would charged a monthly fee of $31 for the phone under their new plan. How can you possibly think that it is okay to charge someone twice for the same phone? I was told that the money I paid 3 months ago would be returned and I would have pay the new monthly finance fee for a grand total of $720+. The money has never been returned and I am still getting charged for a phone I own. This is absolutely absurd. Verizon has received payment for a phone and now they want to charge me again. How can you think this is good business???

    Like or Dislike: Thumb up 1 Thumb down 0

  3. I recently upgraded my phone, I was lied to about the billing and promotion. When I called back to inquire about it I was given no help. The customer service tried to put it back on me. I escalated to supervisors and no one is taking responsibility for there error. I will really be changing my services. Verizon does not care about their customers. And do not take responsibility when it’s the error of their employee.

    Like or Dislike: Thumb up 3 Thumb down 0

  4. I sat in the parking lot of the Verizon store on Bert Kouns in Shreveport, La. for 30 minutes waiting on the store to open. When it clearly states store hours on the door. Very unprofessional!!

    Like or Dislike: Thumb up 1 Thumb down 0

  5. Verizon customer service is a joke to say the least, when you speak with a customer service representative, they do not follow through. I have spent hours trying to correct a fake bill. My normal usage bill for the previous two months was average between $48.00 and $80.00 per month. I walked into the Verizon Wireless store in Bowie, MD and told the sales guy to disconnect my wireless (iPad) account. He told him it was disconnected, and I should see the cancellation on my next bill. My next bill came at the end of January (New Year) and it did not show the account was disconnected in early December.
    The sales guy not only lied, but apparently someone continued to use the phone number which was associated with my iPad. I called Verizon about the bill; they said there was no record of the account being disconnected in the store in December. I asked customer service agent to provide me with a detailed bill showing the IP Address of the device that was used under my name, and detail usage of how the iPad was used to rake up such a huge bill.
    The female customer service agent said to me “but that’s private information”. I said WOW! Verizon is accusing me of incurring a very large bill, more than 45 days after I asked the sales representative to terminate my iPad service. Now Verizon is threatening me, yet you say the detail usage bill is “private information”? The usage detail is private information for whom; I am the account holder who Verizon wants to pay a bill that I did not incur. If Verizon say I used the account, then I am entitled to a detailed bill showing how and where I used the device. Well, 3 years later, Verizon customer service has not produced any usage details for that bill. I wrote several letters to customer service, nothing change. This is why Verizon is losing customers, and will continue to lose customers to its competitors.

    Like or Dislike: Thumb up 2 Thumb down 0

  6. I have been a customer for 18 years now. It does not show on my account now because I switched from one state to another about 13 years ago now. The customer service that I got before showed how much the people in the store care for you. Now, when you go in their site and just wait for them to get to you. Do they even care about you or what they make off of you. Where have the good people gone. Please bring the people that care back, they are missed by the customers.

    Like or Dislike: Thumb up 2 Thumb down 0

  7. I have been a Verizon customer for over 10 year. I have spent 5 hours, between 5 calls. Finally asked for a supervisor, I was told one would call back with in 20 minutes. Here it is 4 hours later NO CALL. This is all over devices charge. I guess my next step is writing corporate! Which is going to happen tonight!
    I have everyone’s NAMES, DATES I HAVE SPOKE WITH!
    My email is attached if the corporate office want to respond.

    Like or Dislike: Thumb up 2 Thumb down 0

  8. We have been Verizon wireless customers for many years and after our recent issue concerning statements made by Verizon employees at a Verizon store (not a authorized store)we are disgusted with the double talk and worthless customer service. Our issue was concerning 2 things: first being when our final 2 yr contract expired we went in to get one new smart phone due to the change in international calling protocol deeming that existing phone obsolete as we have a home in Mexico and a summer home in upstate NY where we visit Canada quite often and needed to have a phone that worked for our situation. After what we thought was a wonderful experience, being told we would have the 2 yr free North American plan which included unlimited calls and txt and a small amount of data for Mexico and Canada promotion and that the new htc smart phone would actually be free (they explained we would see a monthly $5.00 equipment charge and also $5.00 credit cancelling the charge), Well this couldn’t have farther from the truth, we finally realized we were being charged the $5.00 equipment charge but not receiving the $5.00 credit as promised and our so called unlimited North American plan did not include Mexico (the international wireless representative actually said to me that Mexico was not in North America)I about fell out of my chair we were told and also as this was going on the last 3 months since we arrived back in AZ for the winter they were dinging our phones with the message about travel pass when we entered Mexico requiring us to pay $2.00/day…well this is what got me investigating and found out all of the above…really just a bunch of crooks as it seems all corporate is these days! We will be changing to another carrier as Donald Trump said….”what do you have to lose?”

    Like or Dislike: Thumb up 2 Thumb down 0

  9. I’ve been a Verizon customer for many years and not sure why I Believe costumer service double talks you they don’t do what they say I’m on the phone with them more than I am with my own family! I have roll over data so we were excited because we thought this month we would have an additional 16.8 gigs to roll over BUT…. I look on my Verizon and all I have is my original 24 + 4 prom what happened to my roll over? I was told they only roll over 1 month. 1 MONTH! Why don’t they tell you that I paid an extra 75.00 for 10 extra gigs that I thought would continue to roll over you think the would use the roll over gigs before they use your normal monthly gigs I have had so much problems with Verizon seriously thinking of switching. Costumer service double talks and tries to confuse you that is wrong they have no problem cashing your 300.00 check every month just really fed up with Verizon if something doesn’t change soon we’re switching I don’t care if they are the BEST I would settle for a little less at least I know what I’m getting!

    Like or Dislike: Thumb up 3 Thumb down 0

  10. Please ,Please,Please….Someone help me with my bill !!! Just spent 2 hr’s on the phone and nobody knows what to do !!!

    Like or Dislike: Thumb up 2 Thumb down 0

  11. I spoke to a person named Ezra on my Verizon chat about obtaining 2 pixel phones for 10.00 a month each. After viewing my account Ezra came back and told me my account would only go up by 4.16 I said and nothing is changed this Ezra said no. OK a great deal. I asked how much will it cost me today I was told 104.00 so I said ok. I couldn’t get to my browser so Ezra gave me a number to call. All the notes would be in my account. I called the number and spoke to Jay a completely different story Deception on Ezra part. My plan was to change that’s why it would only cost me 4.16 more and the phones would cost me 140.00. I have the conversation with Ezra screen shoted so it is all in writing. I tried to reach Ezra through my Verizon and everytime someone came on to chat it said times out. Someone help.

    Like or Dislike: Thumb up 1 Thumb down 0

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