Best Buy Headquarters

Best Buy Headquarters.

If you are looking for the corporate office contact information for the Richfield-based retailer Best Buy, then this page will help you find what you need quickly and easily.

We have listed the Best Buy Headquarters address, phone numbers, Executive Team, Jobs and Careers pages, as well as the various ways that you can submit a complaint about a Best Buy product or service.

See the complete fact sheet at Best Buy Headquarters.

Address:

7601 Penn Ave S, Minneapolis, MN 55423

Map Location:

9 thoughts on “Best Buy Headquarters”

  1. Scheduled a delivery of a wine refrigerator…on scheduled day and midway point in delivery window i was told the truck could not get onto my street…..funny, big moving trucks, large trash trucks and fire trucks can but not Best Buy truck I guess…rescheduled another date with a smaller truck waited for the 4 hour window..no show…no call…spent the next hour on phone trying to see what happened….long hold times, no good answers….FINALLY over one hour after scheduled time they showed up…said they called me and no answer….but that was not true. I did not use my cell just to keep it open for the call..and there was NO missed call from them. wait times to speak with anyone in customer service for delivery is ridiculous….they DONT CARE. did get delivery and hopefully when my contractor unpacks it all will be good so I do not have to deal with Best Buy for a return!!!!!!!!!

  2. I’m saddened that Best Buy Geek Squad does not do it best in resolution of their appliance extended warranty. I have waited since January 15, 2017 for a resolution to the delivery of a new Frigidaire Refrigerator due to a bad install by Best Buy 2 years ago.
    No one can find my case under the reference#1117023374016 that was given to me by your Geek Squad Special Services agent, Rick three weeks ago. Today has been an unnecessary ordeal for I have spent two hours on the telephone with 5 Best Buy representatives who often quoted “let me put you on a brief hold”. To no avail, I still don’t have confirmation of a date to receive my refrigerator.

    Frustrated and very angry with Best Buy because you are not honoring what you advertise.

  3. I purchased a new Galaxy S7 at Best Buys on Baltimore Pike in Springfield PA on 1/28/2017. During the transfer of data from my S5 to S7 at purchase, the transfer took about 1 hr or more. I questioned why so long and received no explanation. Never had this length of time before and felt something was wrong or maybe the new service AT&T to Sprint was the problem. Anyway, I started having problems with my phone where the person on the other end couldn’t hear me. I went back to Best Buy and Robert the manager of cell phone area told me the Samsung tech just left for dinner. I ask about the next day and was told he’d be back in at 10 am with lunch at 3 pm. So I arrived at 1030 only to find out he didn’t start till 11 am and was late on top of that. So now the issue after spending another 45 minutes he placed a patch on the phone and felt this would fix it. I told him I wasn’t able to return to the store because I work 12 hour shift till Tuesday. He “Jim” the Samsung rep didn’t feel it would be a problem. Now, I continue to have the same problem and return to the store 2/14/17 and speak with Jim who for a hour researches the problem on line, plays with the phone and obviously didn’t know what to do. He spoke to another rep from AT&T and he said it sounded like the antenna. This is what I said from the get-go!. The excuses were maybe your accidently hitting the bluetooth off or an app I downloaded was causing the problem. So now can I get a new phone? Jim states I don’t think so it’s past the 15 day return policy. You’ll need to talk to the Geek squad people and see what they can do. So now furious, I ask to speak with a manager who wasn’t avail but the sales rep at Geek spoke to the stand in manager who referred to the cell phone manager Robert. Robert said there was nothing he can do and now I’ll need to go thru Samsung warranty and because I don’t have Geek squad coverage they can’t help me. However, if I have any shipping costs they could see about covering that. I am so disappointed with this establishment and have been a very long time customer. I asked for the corporate address and was given a number 1-866-best buy. In researching where to send a letter I found this site and needed to get this off my chest. I will never buy anything at this store again!

    1. 2/16/2017 Still getting the run around! Best Buys says to go to Samsung – only problem I won’t have a phone if I return it to Samsung for repair for 7-10 days. Samsung says go to Sprint to get a loaner phone. Sprint says go to Samsung because we don’t do that. I paid $700 + tax for this phone not even a month old and it still doesn’t work correctly. Just tried Geek squad now waiting for a return call from the manager. Corporate hasn’t done anything. No response to my frustration!

  4. I purchased headphones for $250 a year ago on a %0 deal. I got the first bill with a $25 minimum payment. I set bank to pay $25 each month with a balloon payment to pay it off at the end of the 0% period. Somewhere in the middle, Best Buy raised the minimum $2. I was on the road and insufficient late fees started accumulating. The service dept refused to remove the fees. I paid the the product off in full but refused to pay the late fees. I still get billed and it is up to $350! I called several times but got put on hold, or, got a service agent who refused to do anything. I used to buy all my computers and TVs at BB. I will NEVER EVER pay that bill, and NEVER EVER buy at Best Buy again.

  5. Went to Best Buy Today to return a gift. Wanted to purchase a TV sound Bar. the salesperson was busy, so i waited. Wanted to hear the sound of the bar before i purchased it & more info than was on the package.
    When the salesperson finished with the customer, & he knew i was waiting for him. He helped another customer who just walked up to him. Told me he will help me when he got done, so i waited. He finished with the customer, and walked away. So I walked out of the store. The Store was empty with just a few people browsing.
    Will now try P C Richards. Store Was Located on Rt 9 Howell, NJ.
    Never to go Back there.

  6. I had recently purchased a washer and dryer from Best Buy. There was a scheduled day and time (with a 4 hour window) for them to deliver my merchandise. The delivery date, I did think, was out too far, but agreed to accept it. On the scheduled date of the delivery no one showed up during the agreed time window. I had to contact Best Buy as no one called me to say they were having an issue with delivery. (These people have no consideration for their customer) In my attempt to reach someone, which took a lot, I was given the run around … I finally spoke with someone and they didn’t have a clue as to what was going on with me delivery. This person (Austin) said he would contact the delivery company and find out what was going on. Well 30 minutes went by so I contacted the store back and ask to speak with a manager, Austin said he would have Yancy the department manager call me, and they would attempt to contact the delivery company. I finally received a call from the delivery company. I was told the delivery guys were being dispatched and that my delivery should be arriving. It’s now almost two hours past the original scheduled delivery window time, of 4 hours. My whole day is wasted and time off work is a nightmare.
    My whole day, my money and more money, for not being able to get to work were lost because of these people incompetence. Well when the delivery company finally arrived, the merchandise was severally damaged. The washer, in particular, was beyond useable. It had apparently been damaged by a fork lift or something … at least this is what the delivery guy was telling me. I contacted the store and spoke with the manager, Yancy, who offered no solutions what so ever. He was busy trying to get me to have the delivery guys’ hook up the washer and see if it works. We, meaning the delivery guys, had to practically scream at him that that the washer would probably leak and damage my floor if we were to try this. After not getting anywhere with his …. No solution. I terminated the call with Yancy, manager. I then turned around and called customer service or customer care. I spent over an hour trying to figure out when I can expect my washer and dryer … spoke with a representative name Diane who took don my issue, supposedly, and she indicated that a Yvette would be my personal care representative and would be contacting me quickly to help resolve the issue. To date, I haven’t heard from my care representative. I received an email from someone, no name attached. I tried calling this Yvette and instead spoke with another care rep, Royce. I had asked Royce to speak with a manager because he wasn’t really able to tell me anything. I had to ask him several times for a manager till finally hanging up. He indicated there wasn’t anyone available but that he could help. But all he was doing was wasting my time because he didn’t offer me anything. He wasn’t able to determine what the notes were from the previous care reps conversation. It’s like the blind leading the blind. I am totally frustrated speaking with anyone from Best Buy. I have determined through this situation, these people, BEST BUY< has no regard for its customers.
    At this point I request that Best Buy either deliver my merchandise or refund me my money. And I can go somewhere else, reliable, and purchase my washer and dryer. And given the circumstance if Best Buy does deliver my washer and dryer they should still refund me. It’s because the incompetence that I am out of an entire days of work and time spent trying to get these people to do the right thing. I’m surprised that Best Buy is in business with this type of service.

    1. Timothy, We are going through a similar issue right now after purchasing a washer and dryer. So far, the washer is delivered and the dryer is out there somewhere, but no one seems to know where. All we are told is it wasn’t put on the truck for delivery. We have now been given the fourth date of expected delivery. This is done through emails, always at closing time so no return calls are answered. And the email will state this is a confirmation of change of delivery date as if it was agreed upon by us. Best Buy delivery is a nightmare. I agree that customer service is at the bottom of the Best Buy list of things to definitely take care of. We are about ready to tell them to take the washer back since the items were bought as a set. Time to change the store name to Worst Buy.

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