Best Buy Headquarters

Best Buy Headquarters.

If you are looking for the corporate office contact information for the Richfield-based retailer Best Buy, then this page will help you find what you need quickly and easily.

We have listed the Best Buy Headquarters address, phone numbers, Executive Team, Jobs and Careers pages, as well as the various ways that you can submit a complaint about a Best Buy product or service.

About Best Buy.

Best Buy’s story began in 1966 in Saint Paul, when two entrepreneurs established a store specialising in hi-fi equipment and electronics. The store was initially called Sound of Music, and achieved phenomenal success during its first few years.

In the early 80s, product offer was significantly expanded, and the company changed its name to Best Buy in 1983.

There are now Best Buy stores in more than 1,000 locations, where customers can buy brand-name electronics as well as those from Best Buy’s own brands, like Dynex, Platinum, Insignia, and Magnolia Home Theater.


The company has been awarded several prizes, including Specialty Retailer of the Decade (2001) and Company of the Year (2004).

Best Buy Corporate Office Contacts.

If you are looking to get in touch with Best Buy’s headquarters in Minnesota, you can do so by sending a letter or by phone.

Best Buy Headquarters Phone Numbers:



Phone Line Hours: Monday to Friday, from 8 a.m. to 5 p.m. (Central Standard Time)


Best Buy Headquarters Main Desk.

To reach  particular headquarters departments or an internal corporate team, please call on:



Best Buy Human Resources.
If you are an Best Buy employee and you need to contact the Best Buy HR Support Center then please call on:

+1-866-MY-BBY-HR (866-692-2947)


Best Buy Headquarters Address:

Best Buy Headquarters

7601 Penn Ave. S. Richfield,

MN, 55423


Best Buy Headquarters
The Best Buy Headquarters in in Richfield, Minnesota.

Best Buy Executive Team.

This is the full list of the key leaders at Best Buy.

  • Hubert Joly, Chairman & CEO
  • Shari Ballard, Senior Executive Vice President, President (U.S. Retail)
  • Corie Barry, Chief Financial Officer
  • Paula Baker, Chief Human Resources Officer
  • Matt Furman, Chief Communications & Public Affairs Officer
  • Mary Lou Kelly, President (E-Commerce)
  • Mike Mohan, Senior Executive Vice President & Chief Merchandising Officer
  • Keith Nelsen, General Counsel
  • Greg Revelle, Chief Marketing Officer
  • Asheesh Saksena, Chief Strategic Growth Officer
  • Trish Walker, President (Services)

Best Buy Board of Directors:

  • Hubert Joly, Chairman of the Board
  • J. Patrick Doyle
  • Lisa M. Caputo
  • Russell P. Fradin
  • Kahty J. Higgins
  • David W. Kenny
  • Karen McLoughlin
  • Thomas L. Millner
  • Claudia Fan Munce
  • Gerard R. Vittecoq

Best Buy Careers and Jobs.

Best Buy employs over 125,000 people and offers a variety of positions in both retail and corporate settings, including a training program for university graduates and opportunities for veterans.

You can explore the careers available at Best Buy by visiting this page. The company has dedicated career pages on various social media, like LinkedIn, Twitter, and Facebook.

How to Complain to Best Buy.

Any complaints can be directed to Best Buy’s Customer Service team, which is available by calling +1-866-758-1457, +1-888-237-8289, or +1-888-BEST-BUY.

If you prefer to get support via Twitter, you can address your complaint to @BestBuySupport. Messages are replied to from Monday to Friday 7am-11pm (CST), and from 10am-6pm on Weekends and on public holidays.

The Geek Squad.

If you have a product that needs repair or if you have a technical question, then the Best Buy Geek Squad can help you. You need to have bought a Geek Squad Protection Plan to get help for free, though. It costs $199.99 for a 1 year plan, but then you get 24/7 Support for up to 3 devices. Call 1-800-433-5778 or use the Geek Squad Live Chat fuction to get immediate help.

The Best Buy Forum.

If you have a problem or a question, then you might be able to find an answer at the Best Buy Forum. You can ask a question and search for previously answered questions in the archive. Company Social Media Representatives are also at hand to answer questions or reply to complaints, but please expect to wait 24 hours for an answer.

Other Best Buy Resources.

Scroll down to find Best Buy’s social media profiles, information about their Help Center and rewards program, and company sub-sites that may be of interest to journalists and investors.

Please share your experiences with, or complaints or praise about, Best Buy, in the comment section.

Best Buy Headquarters
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3 Comments on Best Buy Headquarters

  1. Went to Best Buy Today to return a gift. Wanted to purchase a TV sound Bar. the salesperson was busy, so i waited. Wanted to hear the sound of the bar before i purchased it & more info than was on the package.
    When the salesperson finished with the customer, & he knew i was waiting for him. He helped another customer who just walked up to him. Told me he will help me when he got done, so i waited. He finished with the customer, and walked away. So I walked out of the store. The Store was empty with just a few people browsing.
    Will now try P C Richards. Store Was Located on Rt 9 Howell, NJ.
    Never to go Back there.

    Like or Dislike: Thumb up 1 Thumb down 0

  2. I had recently purchased a washer and dryer from Best Buy. There was a scheduled day and time (with a 4 hour window) for them to deliver my merchandise. The delivery date, I did think, was out too far, but agreed to accept it. On the scheduled date of the delivery no one showed up during the agreed time window. I had to contact Best Buy as no one called me to say they were having an issue with delivery. (These people have no consideration for their customer) In my attempt to reach someone, which took a lot, I was given the run around … I finally spoke with someone and they didn’t have a clue as to what was going on with me delivery. This person (Austin) said he would contact the delivery company and find out what was going on. Well 30 minutes went by so I contacted the store back and ask to speak with a manager, Austin said he would have Yancy the department manager call me, and they would attempt to contact the delivery company. I finally received a call from the delivery company. I was told the delivery guys were being dispatched and that my delivery should be arriving. It’s now almost two hours past the original scheduled delivery window time, of 4 hours. My whole day is wasted and time off work is a nightmare.
    My whole day, my money and more money, for not being able to get to work were lost because of these people incompetence. Well when the delivery company finally arrived, the merchandise was severally damaged. The washer, in particular, was beyond useable. It had apparently been damaged by a fork lift or something … at least this is what the delivery guy was telling me. I contacted the store and spoke with the manager, Yancy, who offered no solutions what so ever. He was busy trying to get me to have the delivery guys’ hook up the washer and see if it works. We, meaning the delivery guys, had to practically scream at him that that the washer would probably leak and damage my floor if we were to try this. After not getting anywhere with his …. No solution. I terminated the call with Yancy, manager. I then turned around and called customer service or customer care. I spent over an hour trying to figure out when I can expect my washer and dryer … spoke with a representative name Diane who took don my issue, supposedly, and she indicated that a Yvette would be my personal care representative and would be contacting me quickly to help resolve the issue. To date, I haven’t heard from my care representative. I received an email from someone, no name attached. I tried calling this Yvette and instead spoke with another care rep, Royce. I had asked Royce to speak with a manager because he wasn’t really able to tell me anything. I had to ask him several times for a manager till finally hanging up. He indicated there wasn’t anyone available but that he could help. But all he was doing was wasting my time because he didn’t offer me anything. He wasn’t able to determine what the notes were from the previous care reps conversation. It’s like the blind leading the blind. I am totally frustrated speaking with anyone from Best Buy. I have determined through this situation, these people, BEST BUY< has no regard for its customers.
    At this point I request that Best Buy either deliver my merchandise or refund me my money. And I can go somewhere else, reliable, and purchase my washer and dryer. And given the circumstance if Best Buy does deliver my washer and dryer they should still refund me. It’s because the incompetence that I am out of an entire days of work and time spent trying to get these people to do the right thing. I’m surprised that Best Buy is in business with this type of service.

    Like or Dislike: Thumb up 2 Thumb down 0

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